Support
Email [email protected] and we usually reply within one business day. Send it from your account email and include your workspace name, app version and what you expected to happen.
Common questions
How do I install the app?
Follow the steps on the download page. On Windows, choose More info, then Run anyway if SmartScreen warns about the unsigned build.
A profile says it is in use
A running profile is locked to the computer that opened it. Close it there, or wait for that computer to sync, and it becomes available again.
My proxy does not connect
Open the profile, use Check proxy and confirm the host, port, protocol and login. Timezone, language and location follow the proxy once it connects.
I forgot my password
Ask your workspace owner to reset it under Team. If you are the owner, email us from your account address.
Scripts and the Local API
See the API docs.
Account and data requests
To export or delete your account data, email us from your account address. See the Privacy Policy and Terms of Service for details.